Frequently asked
questions

Have questions? We have answers!

Simply browse your favorite category, select a product, add it to your cart, and proceed to checkout. For assistance, you can also DM us on Instagram or WhatsApp at 0314 2035365.

you can check out as a guest. But creating an account helps you track orders and manage your wishlist easily.

Standard delivery takes 3–7 business days, depending on your location and order type. Custom products may take a little longer.

Delivery charges are calculated at checkout based on your location and order size

We accept Cash on Delivery (COD) and bank transfers. Online payment options will be available soon!

Yes! Many of our jewelry and decor items can be personalized with names, initials, or dates. Just follow the customization steps on the product page or contact us for help.
Custom products usually take 5–10 working days before shipping. We’ll notify you when it’s ready!

We only accept returns/exchanges for damaged or incorrect items. Custom or intimate wear (like lingerie) is non-returnable for hygiene reasons. Please read our Return Policy for full details.

We’re sorry! Please contact us within 48 hours of receiving your order via Official@eveaura.com or WhatsApp with your order number and pictures. We’ll sort it out quickly.

Whatsapp Number: 0314 2035365

Yes! We carefully curate and stock 100% original, high-quality products from trusted beauty, skincare, lingerie, and accessory brands — including locally loved names like BNB, Miss Rose, and many more.

All items are packed securely. Custom jewelry and gifts may include elegant packaging — perfect for gifting.

We provide a size chart on each product page. For help, feel free to message us on WhatsApp Need help with sizing? Our female support team is just a WhatsApp message away!

Due to hygiene reasons, lingerie items are not eligible for size-based exchanges. Please review the size chart carefully before placing your order.

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